Shipping policy

Thank you for visiting and shopping at [luxeryempire.com]. Below are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 1 to 2 business days (Monday to Saturday, excluding public holidays).
Orders placed on Sundays or national holidays will be processed on the next business day.
During sale events or peak seasons, order processing may take up to 2 to 3 business days.

To prevent false orders and smooth delivery, all Cash on Delivery (COD) orders require a quick confirmation.
Once your order is placed, our team will contact you via WhatsApp / SMS / Phone Call to confirm your shipping address and order details.
Note: Orders will only be dispatched after verification. Unconfirmed orders may be canceled after 48 hours.

We deliver nationwide across Pakistan through trusted courier partners (such as TCS, Leopards, Trax, and CallCourier):

Destination	Estimated Delivery Time	Standard Shipping Fee
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad)	2 – 4 Business Days	PKR 200 (or FREE on orders over PKR 2,500)
Rest of Pakistan	3 – 6 Business Days	PKR 250 (or FREE on orders over PKR 2,500)

Once your order is dispatched, you will receive a confirmation message containing your Tracking Number and a tracking link via WhatsApp or SMS.
You can track your parcel anytime directly through the courier’s portal.

Please inspect your order upon delivery.
If your package arrives damaged, incomplete, or contains the wrong item, please notify us within 24 to 48 hours of receiving the parcel.
Important: We strongly recommend taking a quick unboxing video when opening your package to help us quickly process replacements or refunds without delay.

Our courier riders make up to 2–3 attempts to deliver your package.
If you are unavailable or decline delivery without prior notice, the parcel will be returned to us. Repeated fake orders or unaccepted deliveries may lead to blacklisting for future COD orders.