Refund policy

Refund & Return Policy

  • Return Window: Typically 3 to 7 days from the delivery date.

  • Condition: Items must be unworn, unused, and in their original packaging with tags attached.

  • Damaged / Wrong Items: Specify that customers must film an unboxing video or report damaged items within 24–48 hours of delivery.

  • Non-Returnable Items: Final sale items, clearance deals, or customized products.

  • Refund Method: State clearly how refunds are processed (e.g., Bank Transfer, JazzCash/EasyPaisa, or Store Credit), as cash refunds at the doorstep are generally not handled by courier rider services.

  • Return Shipping Charges: Clarify whether the customer pays for return dispatch or if you issue a replacement free of charge in case of defect.